Archive for March, 2011

2 March, 2011 | No comments

Of special orders and our overflowing red cabinet

We’re always happy to try to fill your special orders. Unfortunately, a search of our famous red cabinet reveals that we’re experiencing increasing instances of yarn that has been ordered but never picked up, leaving us in many cases with small quantities of difficult-to-sell merchandise. Since we’ve already paid for this yarn, we’re left holding the bag–or skein–and that’s something we can’t afford to keep doing.

With some reluctance, then, we’re instituting the following policy: For yarns that we request from another store, we’ll require full payment when the yarn is located. (We’ll call for a credit card when we find the yarn.) For yarns we normally carry and are ordering directly from the distributor, we’ll require a nonrefundable 50 percent deposit when the request is made. For yarns that we do not carry, we’ll require a 50 percent deposit and purchase of a full bag unless the distributor sells individual skeins.

We will hold special orders, as well as in-stock items that you’ve asked us to hold for you, for two weeks unless you’ve made other arrangements with us.

Thank you for understanding.